Shipping claims & returns

Shipping Claims & Returns for Lille Univers

Return Policy: At Lille Univers, customer satisfaction is paramount. If you need to initiate a return, please adhere to the following guidelines:

  1. Initiating a Return:

    • Return items within 14 days of receipt.
    • Cover return shipping costs as it is your responsibility.
  2. Packaging and Condition:

    • Securely pack items in original packaging.
    • Any damage due to inadequate packaging is your responsibility.
    • Refund deductions for items not in original condition/packaging.
  3. Return Address:

    • Ship returns to: Lille Univers, Ordrupvej 62A, 2920 Charlottenlund, Denmark.
  4. How to Return:

    • Notify intention to cancel and return within 14 days.
    • Ensure secure packaging to prevent damage.
    • Deductions for items not in original condition.
  5. Recommended Shipping Method:

    • Suggests using PostNord for tracking.
    • Retain shipping receipts; lost packages are not lilleunivers's responsibility.
  6. Return Shipping Costs:

    • Your responsibility, not covered by
  7. Shipping Fee and Zones:

    - Condition: Price
    - PostNord Hjemmelevering 1-2 dage:
    - 0,00 kr–399,00 kr: 49,00 kr
    - 399,00 kr and up: Free

    EU Shipping Zones:
    - Condition: Price
    - PostNord Standard Shipping:
    - 0,00 kr–999,00 kr: 199,00 kr
    - 999,00 kr and up: Free

    Worldwide Shipping:
    - Condition: Price
    - PostNord Standard Shipping:
    - 0,00 kr–1999,00 kr: 199,00 kr
    - 2.000,00 kr and up: Free

    Additional Information:
    - We use reputable shipping partners to ensure the secure and timely delivery of your orders.
    - During checkout, you will be presented with various shipping options based on your location and order value.

By following these guidelines, a smooth return process is ensured. Thank you for your cooperation.

Shipping Policy: Lille Univers is dedicated to efficient shipping services for a seamless shopping experience.

  • Dispatch Time:

    • Orders submitted before 15:00 aim for same-day dispatch.
    • Typical dispatch within 1-2 working days.
  • Delivery Time and Costs:

    • Dependent on the collaborating freight company.
    • Varied costs based on location and order value.
  • Shipping Fee and Zones:

    • Specific pricing for Denmark, EU, and Worldwide zones.
  • Additional Information:

    • Reputable shipping partners for secure delivery.
    • Various shipping options presented during checkout.


  • 24-month warranty for errors/defects during normal use.
  • Contact with invoice reference and complaint item picture.
  • Eligible refund within 14 days for justified complaints, including reasonable shipping costs.

Complaint Resolution:

  • Contact
  • Unsolved issues: File a complaint with the House of the Board or EU Commission's online portal.

Content Protection: Lille Univers aims for accurate content but may experience occasional changes/errors.