Lille Univers Policy

Lille Univers Return Policy

At Lille Univers, we want you to be satisfied with your purchase. If, for any reason, you wish to initiate a return, please follow our return policy guidelines:

1. Initiating a Return:
- To initiate a return, please send the item back to us within 14 days of receiving it.
- Please note that return shipping costs are your responsibility and are not covered by lilleunivers.com.

2. Packaging and Condition:
- To ensure the safe transport of your returned goods, securely pack them in the original packaging.
- Any damage caused during transport due to inadequate packaging will be your responsibility.
- If the goods are not returned in their original condition and packaging, we will deduct the corresponding decrease in value from your refund.

3. Return Address:
- Ship your return items to the following address:
Lille Univers
Ordrupvej 62A, 2920 Charlottenlund
Tel. +45 53778228

4. How to Return:
- Notify us of your intention to cancel the purchase and then send your return goods to us within the specified 14 days.
- Ensure your goods are securely wrapped to prevent damage during transit.
- Keep in mind that a deduction may be made from your refund if the goods are not received in their original condition and packaging.

5. Recommended Shipping Method:
- We recommend using PostNord to return your goods. If sent as a package, you will be provided with a track and trace number for easy monitoring.
- If sent as a letter, please note that you will not be assigned a track and trace number.
- Always retain shipping receipts. In the event of a lost return package, it is not lilleunivers's responsibility.

6. Return Shipping Costs:
- Remember that return shipping costs are your responsibility and are not covered by lilleunivers.com.

By following these guidelines, you help us ensure a smooth and efficient return process. Thank you for your understanding and cooperation.

Lille Univers

Lille Univers Privacy Policy

At lilleunivers.com, safeguarding your data security and maintaining confidentiality are of utmost importance to us. This privacy policy outlines the procedures for processing your personal data when engaging with our Webshop.

Information Collection:
- To register and deliver goods to you, we collect essential information such as your name, address, phone number, and email.
- This information is used exclusively for order processing and will be securely stored for a duration of 2 years before deletion.

Confidentiality and Compliance:
- All information you provide is treated with confidentiality and processed in accordance with applicable personal data laws.
- Your personal data is utilized only with your explicit consent, and we transparently inform you about the collected data and its purpose.
- As per the Personal Data Act, you have the right to object to registration, access the recorded information, and request its deletion.

Third-Party Disclosure:
- We do not share or sell any information to third-party operators, and we do not store sensitive personal data.

Email Communication:
- Email addresses provided with your consent are used for sending news emails.
- You have the option to unsubscribe at any time, granting you control over the communications you receive.

Cookie Usage:
- Cookies are employed to operate the webshop and enhance the online shopping experience.
- While most browsers accept cookies, you can adjust settings to reject them. Note that this might limit site functionality.

Site Information Accuracy:
- We regularly update information on the site but cannot be held responsible for errors or unintended mistakes.

Contact Information:
- For any inquiries or comments regarding our privacy practices, please reach out to us at info@lilleunivers.com.

By engaging with lilleunivers.com, you entrust us with your personal data, and we are dedicated to ensuring its security, transparency, and responsible use. Thank you for your trust in Lille Univers.

Lille Univers Terms and Conditions of Trade

Ownership and Contact Information:
The website www.lilleunivers.com is owned and maintained by Ebuy ApS, CVR no. 39947145. For any inquiries or information requests, please contact us at info@lilleunivers.com.

Ordering:
- Our webshop is available 24/7, with occasional temporary unavailability for maintenance or redevelopment.
- To shop on our webshop, you must be 18 years old and possess a valid credit card. If under 18, someone aged 18 or older may make purchases on your behalf.

Shipping and Delivery (Denmark):
- Orders are shipped within 1-2 business days of receipt, aiming for same-day shipping for orders before noon.
- Lilleunivers is not responsible for delivery delays; this responsibility lies with PostNord.
- If delivered to a parcel shop, promptly collect your order to avoid return shipping costs, which are not covered by lilleunivers.
- Shipping costs within the EU (except Denmark) are 299 DKK.

Payment:
- Accepted payment methods include Visa, Mastercard, and American Express.
- Your account is only charged once the order is shipped.
- No credit card fees are applied, and the amount charged does not exceed the authorized sum.

Cancellation of Order:
- Contact us as soon as possible to cancel an order before shipment.
- Reach us via email at info@lilleunivers.com during business hours (Monday through Friday, 09:00-17:00).

Right of Withdrawal:
- Customers have the right to withdraw from a purchase within 14 days, starting from the day of receiving the order.
- Notify us of your withdrawal by emailing info@lilleunivers.com.

Return Policy:
- Return items within 14 days of cancellation notice.
- Return shipping costs are your responsibility.
- Use original packaging to prevent damage during transit.
- Ship returns to lilleunivers at Ordrupvej 62A, 2920 Charlottenlund, Tel. +45 53778228.

Refund and Cancellation of Purchase:
- Refund within 14 days of receiving your cancellation message.
- Refund credited to the debit card used for the purchase.
- Lilleunivers may withhold payment until item receipt unless documentation for return is provided.

Complaints:
- A 24-month warranty under the Purchasing Act for errors or defects during normal use.
- Contact us at info@lilleunivers.com with reference to the invoice number and attach a picture of the complaint item.
- Advertise within a reasonable time after discovering an error.
- Eligible refund processed within 14 days if the complaint is justified, including reasonable shipping costs.

Complaint Resolution:
- Contact us at info@lilleunivers.com for complaint resolution.
- If unsolved, file a complaint with the House of the Board at Toldboden 2, 8800 Viborg, www.naevneneshus.dk.
- EU residents can use the EU Commission's online complaint portal at http://ec.europa.eu/odr.

Content Protection:
- lilleunivers strives for accurate content but may experience occasional price changes, sold-out items, or unintentional errors in the webshop.

Thank you for choosing Lille Univers. Your satisfaction is our priority, and we strive to provide transparent and reliable services.

Lille Univers Shipping Policy

At Lille Univers, we are committed to providing efficient shipping services to ensure that your order reaches you promptly and in excellent condition.

Dispatch Time:
- We aim to dispatch orders on the same day if submitted before 15:00 (3:00 PM).
- All merchandise is typically dispatched within 1-2 working days, ensuring a swift process to get your items to you as soon as possible.
- During sales seasons, please be aware that delivery times may be extended due to high demand.

Delivery Time and Costs:
- The delivery time and costs depend on the current freight company we collaborate with to ensure a reliable and timely delivery service.

Shipping Fee and Zones:
Denmark:
- Condition: Price
- PostNord Hjemmelevering 1-2 dage:
- 0,00 kr–399,00 kr: 49,00 kr
- 399,00 kr and up: Free

EU Shipping Zones:
- Condition: Price
- PostNord Standard Shipping:
- 0,00 kr–999,00 kr: 199,00 kr
- 999,00 kr and up: Free

Worldwide Shipping:
- Condition: Price
- PostNord Standard Shipping:
- 0,00 kr–1999,00 kr: 199,00 kr
- 2.000,00 kr and up: Free

Additional Information:
- We use reputable shipping partners to ensure the secure and timely delivery of your orders.
- During checkout, you will be presented with various shipping options based on your location and order value.

At Lille Univers, we aim to make your shopping experience seamless, from order placement to the delivery of your carefully curated items. If you have any specific inquiries regarding shipping or need assistance, feel free to reach out to us at info@lilleunivers.com. Your satisfaction is our priority.

We love to hear from you!