Shipping claims & returns

Shipping Claims & Returns for Lille Univers

Return Policy: At Lille Univers, customer satisfaction is paramount. If you need to initiate a return, please adhere to the following guidelines:

1. Initiating a Return:

   • Return items within 14 days of receipt.
   • Cover return shipping costs as it is your responsibility.

2. Packaging and Condition:

   • Securely pack items in original packaging.
   • Any damage due to inadequate packaging is your responsibility.
   • Refund deductions for items not in original condition/packaging.

3. Return Address:

   • Ship returns to: Lille Univers, Ordrupvej 62A, 2920 Charlottenlund, Denmark.

4. How to Return:

   • Notify intention to cancel and return within 14 days.
   • Ensure secure packaging to prevent damage.
   • Deductions for items not in original condition.

5. Recommended Shipping Method:

   • Suggests using PostNord for tracking.
   • Retain shipping receipts; lost packages are not lilleunivers's responsibility.

6. Return Shipping Costs:

   • Your responsibility, not covered by lilleunivers.com.

7. Shipping Fee and Zones:

   Denmark:
   - Condition: Price
   - PostNord Hjemmelevering 1-2 dage:
   - 0,00 kr–399,00 kr: 49,00 kr
   - 399,00 kr and up: Free
   
   EU Shipping Zones:
   - Condition: Price
   - PostNord Standard Shipping:
   - 0,00 kr–999,00 kr: 199,00 kr
   - 999,00 kr and up: Free
   
   Worldwide Shipping:
   - Condition: Price
   - PostNord Standard Shipping:
   - 0,00 kr–1999,00 kr: 199,00 kr
   - 2.000,00 kr and up: Free
   
   Additional Information:
   - We use reputable shipping partners to ensure the secure and timely delivery of your orders.
   - During checkout, you will be presented with various shipping options based on your location and order value.

By following these guidelines, a smooth return process is ensured. Thank you for your cooperation.

Shipping Policy: Lille Univers is dedicated to efficient shipping services for a seamless shopping experience.

• Dispatch Time:

  • Orders submitted before 15:00 aim for same-day dispatch.
  • Typical dispatch within 1-2 working days.

• Delivery Time and Costs:

  • Dependent on the collaborating freight company.
  • Varied costs based on location and order value.

• Shipping Fee and Zones:

  • Specific pricing for Denmark, EU, and Worldwide zones.

• Additional Information:

  • Reputable shipping partners for secure delivery.
  • Various shipping options presented during checkout.

Complaints:

• 24-month warranty for errors/defects during normal use.
• Contact info@lilleunivers.com with invoice reference and complaint item picture.
• Eligible refund within 14 days for justified complaints, including reasonable shipping costs.

Complaint Resolution:

• Contact info@lilleunivers.com.
• Unsolved issues: File a complaint with the House of the Board or EU Commission's online portal.

Content Protection: Lille Univers aims for accurate content but may experience occasional changes/errors.